Bookings
When making a booking at Donnington Valley you may be asked to pay a deposit. This depends on the type of booking that you are making – if a special promotion then prepayment in full may be required.
If a Best Available Rate then we just take your credit card details to secure the booking and your card will be pre-authorised upon arrival.
Cancellation policy
For no charges to be made, you must cancel 24 hours prior to 2pm on the day of arrival.
For cancellations outside of the designated cancellation period and non-arrivals you will be charged in full for the first night of your stay.
September Spa Treatment Offer Terms & Conditions
This offer is valid for new bookings only. All treatments are subject to availability and may not be used in conjunction with other discounts and promotions. Both treatments must be booked in on either the 7th or 8th September 2018 and must be received on the same day.
Christmas Terms & Conditions
Payment: • A 50% deposit is required when you book and full pre-payment is to be received by 1st November • For the Christmas Eve dinner, Christmas Day lunch and Boxing Day lunch, full pre-payment is required on confirmation of the booking • All monies are non-refundable and non-transferable • Bookings for eight or more guests will be contracted as per The Vineyard Group’s terms and conditions • Payments made by American Express will incur a 3% surcharge • Prices include VAT • Prices and information are correct at the time of printing.
Parties: • We would like to remind you that all food and wine must be pre-ordered four weeks in advance for all party nights • The hotel offers a free car park, but is not liable for damage or theft from vehicles • We regret that for any decrease in confirmed party guest numbers, payments, including deposits, cannot be offset against food, beverage or accommodation • If a booking is being held provisionally, the hotel reserves the right to contact you for confirmation in the event of another enquiry for the same date • Definite table arrangements or increases to confirmed guest numbers cannot be guaranteed, but every effort will be made to accommodate you • The hotel reserves the right to change any specific function room that is booked • The hotel reserves the right to change published entertainment if necessary • Bar accounts can be arranged with prior notice, but pre-payment in full must be received by the hotel prior to the event • Any guest whose behaviour gives the hotel cause for concern will be asked to leave or refused admission • Any damage caused will be charged for.
Allergen Information: Any of the dishes listed in this booklet may contain one or more of the 14 allergens. Allergen charts are available on request. Please advise a member of staff if you have any particular dietary requirements.
